Having sold and installed over 1,000 heating and cooling systems across Eastern and Central Kentucky, we feel like it is important for you to know the key to our success and your satisfaction. The purpose of this blog article is to inform you-our customer on how the buying process works. We have a very simple process that is easy for everyone to understand.
When you pick up the phone and call our office, you can expect a live person to answer the phone no matter what time of day it is. This individual will take your information and forward it to the appropriate person.
As soon as possible if you requested a quote for a new air conditioning or heating system, our comfort adviser will return your phone call to assess your needs. We can provide financing and schedule an appointment to come to your home to deliver your estimate.
Once you accept our estimate, you will be provided with a contract stating what brand of equipment will be installed, the scope of work, and the manufacturer warranties associated with the equipment. After you have signed the contract, the installation can begin. After you have signed the contract no changes will be made to your order unless it is requested. If changes are requested you are provided with a new contract that requires a new signature. If needed, we can install the heating and air conditioning equipment the same day. If not, we schedule an installation day at a time of your choosing.
Our number one goal is our customer's satisfaction and comfort. We have implemented a series of checks and balances to ensure quality is provided with every installation. We ask for your apporval of work when completed as well as your feedback about our company. We use that information to fine tune our processes. We also work closely with state inspectors on new construction work having every job inspected ensuring it is installed to code. We do not employ anyone whom we would not trust in our own home. You will always have a Kentucky HVAC licensed journeyman mechanic on your work site.
Last year we were the number one Tempstar Dealer by volume in the state of Kentucky, and this year we hope to achieve that milestone again. We are currently the number one American Standard Dealer by volume in Eastern Kentucky. We have not reached these milestones by mistreating our customers.
Thank you for your continued support as we continue our mission of providing a better service at a better value than our top competitor; while working towards our goal of becoming Kentucky's number one heating & air conditioning contractor.