Over the past week, as our company continues to grow and expand into new markets we had some concerning items that was brought to our attention. We had five service calls on a single particular brand of equipment with a less than reputable name in Lexington & Richmond, Kentucky. All equipment was seven years old or newer. On each of those five service calls our technicians found severe problems with the equipment such as a bad compressor (two year old system), bad coil and or leaky refrigerant tubing. As a surprise to us most of the warranties that came with these systems was not registered and therefore no extended warranty was given. The repairs for these pieces of equipment totaled up to several thousands of dollars and some homeowners elected to upgrade and replace their equipment with high quality systems from American Standard & Tempstar.
There are several factors that may attribute to this lack of quality from certain manufacturers and we believe a red flag or key indicator of cheap un-reliable heating & cooling equipment is equipment that is being sold online directly to homeowners with the intention of not being installed by professional, licensed contractors. DIY (do it yourself) may have several benefits in some areas of your home, but I am a firm believer that comfort is not one of them.
Other factors that may attribute to a lack of quality from certain manufacturers are cost cutting measures such as outsourcing to third world countries and a lack of quality control in the factory setting (including using cheap third party parts).
By having a licensed contractor whom you purchase reputable heating & cooling equipment from, you are ensuring that you get a better warranty, a professional installation with duct work that is the correct size, and ultimately less equipment failures.
Some contractors do sell these less than reputable brands for their high profit margins or for a customer's small, inadequate budget. While we are firm believers in working to meet everybody's budget, we also market and sell two main quality reliable brands in Central & Eastern Kentucky as mentioned earlier: American Standard & Tempstar.
If you live in or near Lexington, Richmond, or Georgetown, Kentucky; please give Eastern Air Flow LLC a call for your all of your heating & cooling needs. We offer financing on our products and have exceptional manufacturer warranties. Your equipment purchased from us should serve you well for years to come. Toll free (844) 334-5480. We have offices in Richmond to serve Central Kentucky and in Prestonsburg to serve all of Eastern Kentucky in the Big Sandy Region.
Quality Heating & Cooling Equipment